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  • The Basics
    What is SnackCrate?

    SnackCrate is for those of us who like trying new things. Every month we have a team scour a new country looking for the most popular snacks. They eat a LOT, gain a few pounds and pass on the wisdom of that country’s snack food culture. We take everything we like (even the weird stuff) and send it off to you in a shiny blue box.

    SnackCrate is a great place to work too. We live on the sugar white beaches of Pensacola, Florida. When we’re not out on the beach we are coding, packing boxes, emailing, traveling, tasting, and playing with our office dogs Willow and Oliver.

    How do I join SnackCrate?

    Click on the “Get Started” button on SnackCrate.com. Select your first country and which SnackCrate size you’d like to receive. Once you fill in the billing information we’ll ask you for your shipping info and email address. Then, you’re all set!

    How many snacks do I get?

    Good question! Each monthly crate contains either 4-6, 8-10, or 16-18 snacks. We split that into half candy, half snackfood (chips, crackers, cookies, ect.). We seek out the most popular snacks from each country to include in your crate. Since every month is a different country, you’ll never see the same item twice.

    We spend a great deal of time considering what goes into a country’s crate. We interview locals, scour the internet, visit the countries, and finally, taste them ourselves. If you’d like to see some of our happy members with their crates, simply search #SnackCrate on your favorite social media site.

    Can I choose which snacks I receive?

    Nope, and that’s kind of the point. We want to surprise you every month with things you’ve never seen before. However, if you have ideas for what we should put in a particular crate please let us know.

  • Shipping
    When will I get my snack crate?

    For new customers, your crate will ship soon after you sign up (usually within a week).

    For current customers, your account will renew on the 5th of each month and your crate will ship by the end of that month. Delivery dates are not guaranteed and may vary from month to month.

    You can always check the status of your order (and see when it will ship) in the Snack Tracker on your account page.

    Why does it take until the end of the month for my SnackCrate to ship?

    SnackCrates can take until the very last day of the month to ship for a couple of reasons. Most importantly, everything in your SnackCrate is imported just for you. It takes weeks for your snacks to be manufactured, packed and travel around the globe before they get to you. With all that traveling comes unavoidable weather delays, customs delays and logistical mishaps.

    This is the real deal. Your snacks are coming directly from the country of the month and that takes a little time.

    What are my shipping options?

    We are happy to offer free shipping to all orders in the United States. We ship primarily with USPS. SnackCrates typically arrive within 3 business days after shipping. Each month, subscribers will receive an email containing a tracking number.

    Where do you ship to?

    We ship to any address in the United States and territories.

    How do I change my shipping address?
    1. Log in on SnackCrate.com with your username and password
    2. Click on the “Shipping and Billing Tab”
    3. Click the “Update” button
    4. Change your shipping address in the boxes

    That’s it! You have successfully updated your shipping address.

    Please note that addresses need to be updated before the 1st of the month, otherwise your SnackCrate will be shipped to the address currently on file.

  • Billing
    How do I change my payment information?
    1. Log in on SnackCrate.com with your username and password
    2. Click on the “Shipping and Billing Tab”
    3. Click the “Update” button
    4. Change your shipping address and billing information in the boxes

    That’s it! You have successfully updated your payment method.

    Please note that payment methods need to be updated before the 1st of the month, otherwise your SnackCrate will be charged to the payment method currently on file.

    What forms of payment do you accept?

    We accept all major credit cards (AMEX, Visa, MasterCard, Discover, Diners Club, JCB) and BitCoin*.

    *Please contact us if you would like to pay in BitCoin

    When will I be billed?

    You will be billed for your full plan immediately upon signup. Your plan will automatically renew (don’t worry, you can cancel anytime) on the 5th of the month.

  • Gifts
    How do I give a gift?

    To give a gift simply visit SnackCrate.com and click the “Give a Gift” button. Then, follow the prompts and complete the checkout. After your purchase is complete we’ll send a gift certificate to your email that you can give to the recipient of your choice.

    I have a gift, where do I claim it?

    To claim a gift, visit www.snackcrate.com/gift. Then, follow the prompts and we’ll have a SnackCrate to you in no time.

  • Other Stuff
    How do I change my subscription?
    1. Log in on SnackCrate.com with your username and password
    2. Click on the “Subscription Details” Tab
    3. Click the “Change” button
    4. Choose a new plan from the drop down menu.

    That’s it! You have successfully updated your subscription plan.

    Please note that subscription plans need to be updated before the 1st of the month, otherwise your payment method will be charged for the plan we have on file.

    How do I get free snacks?

    We’ll give you a $10 credit for each person you bring to SnackCrate. To receive the referral credit, have them checkout using your referral link. There is no limit to how much credit you can earn.

    How do I contact you guys?

    We’d love to hear from you! You can talk to Customer Happiness right away by emailing us at happy@snackcrate.com.

    Or, if you have suddenly found yourself stuck in the 1850’s, you can write to us at:

    SnackCrate, Inc.
    201 East Wright St.
    Pensacola, Florida 32501
    United States of America

    Our support hours are Monday – Friday – 9am-5pm CST. Excluding special holidays and snack breaks

    How do I cancel my subscription?

    We’d hate to see you go! But if there’s nothing else we can do….

    1. Log in on SnackCrate.com with your username and password
    2. Click on the “Miscellaneous” Tab
    3. Click the “Cancel Subscription” button

    That’s it! You have successfully cancelled your subscription plan.

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