When will I get my snack crate?
For new customers, your first box will ship according to the time you were quoted at checkout.
For current customers, your account will renew on the 5th of each month and your crate will ship by the end of that month. Delivery dates are not guaranteed and may vary from month to month.
You can always check the status of your order (and see when it will ship) in the Snack Tracker on your account page.
Why does it take until the end of the month for my SnackCrate to ship?
Everything in your SnackCrate is made and imported just for you. After your order is confirmed on the 5th, the order for your snacks is submitted to the manufacturer. After your snacks are freshly made, they are flown to the United States and submitted to U.S. Customs. After they are inspected and approved for safety, they are boxed up and shipped out to you. This process takes about 3 weeks from the day your order is confirmed.
This is the real deal. Your snacks are coming directly from the country of the month and that takes a little time.
What are my shipping options?
We are happy to offer free shipping to all orders worldwide. We ship primarily with USPS. SnackCrates typically arrive within 3 business days after shipping for US orders, and 2-4 weeks for orders outside of the United States. Each month, subscribers will receive an email containing a tracking number.
Where do you ship to?
We currently ship within the US (including its territories, military bases, and embassies), as well as the United Kingdom, Canada, Australia, Ireland, New Zealand, and Malta. If we’re not shipping to you just yet, just shoot us a line
and we can work towards doing so in the future!
How do I change my shipping address?
- Log in on SnackCrate.com with your username and password
- Click on the “Shipping and Billing” tab
- Click the “Update” button
- Change your shipping address in the boxes
That’s it! You have successfully updated your shipping address.
Please note that addresses need to be updated before the 1st of the month, otherwise your SnackCrate will be shipped to the address currently on file.